Refund and Returns Policy

Refunds and Returns Policy for Ebony Coils

Last Updated: February 27, 2024

Introduction
At Ebony Coils, we strive to ensure complete customer satisfaction with our products, both physical and digital. This policy outlines the process, conditions, and timeframes for product returns and refunds on ebonycoils.com.

Contact Information

  • Business Name: Ebony Coils
  • Email: ebonycoils@yahoo.com
  • Address: PO Box [Full Address]

Physical Product Returns and Refunds

  1. Eligibility for Return: Products must be returned within 30 days of receipt. Items must be unused, in their original packaging, and in the same condition as received.
  2. Initiating a Return: To initiate a return, please contact our customer support at ebonycoils@yahoo.com with your order number and reason for return. We will provide instructions and a return shipping label.
  3. Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or the return is a result of our error.
  4. Refund Process: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 7-14 business days.

Digital Product Refunds

  1. Refund Eligibility: Due to the nature of digital products, refunds are generally not provided. Exceptions may be made on a case-by-case basis.
  2. Requesting a Refund: If you encounter issues with a digital product or believe you are eligible for a refund, please contact us at ebonycoils@yahoo.com with details of the product and the issue encountered.

Exceptions / Non-Returnable Items

  • Certain types of items, such as custom products (special orders or personalized items), are not eligible for return.
  • Please note that we do not accept returns for hazardous materials, flammable liquids, or gases.

Exchanges

  • If a product is defective or damaged, we will happily exchange it for the same item. Please email us at ebonycoils@yahoo.com to arrange an exchange.

Questions

  • If you have any questions regarding our Refunds and Returns Policy, please contact us at ebonycoils@yahoo.com.